Contact the Mrpacho.jetzt Team
Start playingContact the mrpacho.jetzt editorial team
Mrpacho.jetzt is an independent information site. This page explains who runs this inbox, what we can help with, and where to go when the question is about your player account rather than our content. Write to us at [email protected] and we aim to reply within 48 hours.
Our editorial inbox handles questions about the information published on this site — factual corrections, questions about how we present bonuses or terms, and feedback on our pages. We are not affiliated with the Mrpacho operator, so we cannot access accounts, process payments, or act on disputes.
Questions about your account
For anything to do with your Mrpacho player account, the operator's own support team is the right first contact. Their live chat runs 24/7 and email support is available at [email protected]. Live chat is the faster route for time-sensitive matters such as a pending withdrawal or a bonus that has not applied correctly.
When you write to player support, having the following to hand means the first reply can actually resolve the issue rather than just open a conversation: the email address registered on the account, the approximate date and time of the transaction or event, and any reference number or error message shown on screen. For verification or document queries, note which document you uploaded and when.
Escalating a complaint
If you have raised a concern directly with the operator and the response has not resolved it, you can escalate through an alternative dispute resolution service. Many players in the UK also contact GamCare (National Gambling Helpline: 0808 8020 133, free and available 24/7) for guidance on their options, separate from the operator's own process.
Responsible gambling support
If gambling is affecting you or someone close to you, free and confidential help is available from several UK organisations. BeGambleAware offers information and referrals; GamCare provides counselling and their helpline (0808 8020 133) is open around the clock. GamStop lets you self-exclude from multiple licensed sites in one step, free of charge. This site is for players aged 18 and over (18+) only.
You must be 18 or over (18+) to use this site. If gambling ever stops feeling like entertainment, free and confidential help is available at BeGambleAware.org.